We want to make MOIA accessible for everyone. That's why we offer special transport conditions to people with a severely disabled ID (currently only possible in Hamburg), enabling them and/or their caretaker to use MOIA free of charge.
Technical Requirements:
You have:
- a smartphone (compatible operating systems)
- the MOIA app (download instructions)
- an active account (how do I register?)
- booked an appointment through the app (how to book an appointment?)
Necessary documents:
You present:
- an ID card or other identity document,
- a valid severely disabled person's ID card (bicolor green/orange), optionally with a mark "B" on it
- a valid supplementary sheet
Legal requirements:
- personal presence (also children)
- no power of attorney possible
- invoice for future token is not allowed
1. You are eligible to ride MOIA free of charge on your own until the expiration date of the supplementary sheet if you are in possession of
- a valid identity card (in german: "Personalausweis"), plus
- a valid bicolor severely disabled person’s pass in green and orange (in german: "Schwerbehindertenausweis"), plus
- a valid supplementary sheet (in german: "Wertmarke")
2. You are eligible to ride MOIA free of charge on your own and your caretaker until the expiration date of the supplementary sheet if you are in possession of
- a valid identity card (in german: "Personalausweis"), plus
- a valid bicolor severely disabled person’s pass in green and orange (in german: "Schwerbehindertenausweis") with the mark “B” on it, plus
- a valid supplementary sheet (in german: "Wertmarke")
3. You have to pay for the ride and only your caretaker is eligible to request free rides for 6 months if you provide us with
- a valid identity card (in german: "Personalausweis"), plus
- a valid bicolor severely disabled person’s pass in green and orange (in german: Schwerbehindertenausweis) with the mark “B” on it
The documents
If you fulfill the requirements, you can schedule an appointment for the verification in our MOIA Assist Center at ZOB. Afterwards, we would like to give you some additional information about your MOIA ride.
Expanding our service and dovetailing our tariffs is made possible in part by the funding guidelines "Model Projects to Strengthen Public Transport" set out by the Federal Ministry of Digital Affairs and Transport, for which MOIA was selected together with the Free and Hanseatic City Authority for Transport and Mobility Change.
