How is the price calculated?
Our price consists of two elements:
- a base price
- and a flexible price (according to the conditions of carriage "comfort surcharge")
Our vehicles and drivers are limited, so this allows us to react flexibly to demand. If fewer MOIAs are available than requested, it becomes more expensive. This is usually the case on Friday and Saturday nights, at typical commuter times or during major events. If demand is lower–for example, during the day in the week–you can get a ride at a special price. Like that, we avoid empty vehicles on the roads.
What goes on top?
Who can ride for free?
In certain cases, you can ride for free with a severely disabled ID card, after prior registration, and/or take an accompanying person for free.
Children also ride free with their parents. If they ride alone, in Hamburg, they’ll get a 50% discount.
Unfortunately, pets are not allowed on the ride. Assistance dogs with the appropriate documents are an exception.
Are cancellations for free?
To keep our service efficient for everyone, we charge a fee for late cancellations and missed rides. Learn more in our article on cancellations.