How do I prebook a MOIA?

This help article offers answers to the following questions

You can find the prebooking option after selecting your pickup location and destination and the number of people. On the ride offers screen, you will be shown additional booking options, which you can tap on. You can reserve a MOIA for either MOIA Classic or MOIA Express

You will then reach a screen where you can specifically plan the pickup time for your prebooking
Confirm your pickup time

If there are still places available, you will be taken back to the screen where you will once again be shown an overview of all of the trip details
We charge a small surcharge in addition to our normal dynamic price model for MOIA prebookings. The total price will be shown to you conveniently and transparently in the app before you make your binding booking
If you agree to all of the conditions, you can submit a binding booking for your trip

Once the booking is successful, you will receive a notification about this in the app

Did you know that you can also prebook several MOIAs, for instance, if you have various appointments on the same day? That’s a great function, isn’t it?

We have a certain contingent of rides per hour available for MOIA reservations. This means that we might unfortunately be unable to cater to your enquiry at that time. In this case, please try to place a normal MOIA booking at the given time or, if you’re flexible, select another pickup time
Prebooking can take place a maximum of one day in advance and at least one hour before the planned ride begins
For organisational reasons, it is not possible to submit a prebooking for a pickup time immediately before the start and end of the service hours
Of course, it is not possible for there to be overlaps with times that have already been booked, which means:
- The earliest possible time of another prebooking is limited to one hour after the scheduled arrival time
- Example: You have prebooked a trip. The arrival should be between 12:30-12:45 pm. A return trip can be prebooked at 01:45 pm at the earliest
- A further prebooking is only possible if your first prebooked trip is not yet active (approx. one hour before the scheduled pickup time)
- Example: You have prebooked a trip. The pickup should start at 11:15 am. Another booking is possible on the scheduled pickup day until 10:15 am. Afterwards the prebooked trip is displayed in your trip overview were you get all information about the active trip. This will block others bookings
If your booking is not possible because one of the reasons mentioned above, you will receive a corresponding message in the app

Once you have successfully prebooked your MOIA, you will find a notification with your reserved rides on the start screen in the MOIA app

You can tap on this field to once again display a list with the most important booking conditions. All of your prebooked MOIAs are displayed here

You have the opportunity to cancel your bookings free of charge before the ride begins
IMPORTANT: Even though cancellations are free of charge, we ask that you play fairly! Only prebook MOIAs that you actually need. Prebookings require a great deal of planning. We are also unable to make an offer to any other customers who want to prebook a MOIA for the same time once the set prebooking limit per hour has been reached
The start screen changes one hour before the planned pickup time. The algorithm begins to allocate the reserved booking in the system to a specific vehicle in the service area
In the trip overview, you will be informed in real time about your arrival and pickup times and any delays, and can start pedestrian navigation to the virtual stop
Please always keep these times in mind so that you are on time. Our drivers are unable to wait on site depending on the traffic situation and subsequent bookings, and it would be a shame if you would miss each other

Do you have any feedback about our feature or other comments? You’re welcome to write to our customer service department. We look forward to your request

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