Smart Saver for Thrifty Travellers

This help article answers the following questions

1. What is Smart Saver? 
2. How do I buy Smart Saver deals? 
3. How does the price reduction work? 
    
    

What is Smart Saver? 

• Smart Saver is a time-limited discount offer from MOIA
• IMPORTANT: Smart Saver can currently only be used for rides in the Hamburg service area
• The feature offers you the chance to receive a discount on every MOIA ride during the time period of the offer, depending on the Smart Saver product you purchase
• A Smart Saver product can be valid for different periods of time. Starting from the day after the booking
• The product purchased expires after the offered time period wil be over. It is not automatically extended. It is therefore not a continually extending subscription and you have the best possible flexibility
• You can only purchase one Smart Saver product per offer time period
• Currently we have Smart Saver 25 and Smart Saver 50 offers for you in our range
• With Smart Saver 25 (for 30, 90 or 180 days) you save 25% off every MOIA ride during the time period
• With Smart Saver 50 (for 30 days) the price of your MOIA ride is reduced by 50% during the time period

How do I buy Smart Saver deals? 

• The booking takes place via the MOIA App and must be charged to the respective account holder via a payment method provided 
• Third party bookings are unfortunately not possible
• In your personal account, you can find corresponding information about our features. Just tap on it

• You will then find an overview with all deals that you can book

• Choose the product that suits you best. The price will be shown to you transparently
• Confirm your selection 

• After purchase, you will receive an invoice by email. (Check your spam folder, in case the invoice ends up there)
• In this rubric you will then find your active Smart Saver deal. The validity period is also shown here

How does the price reduction work? 

• The price reduction takes place automatically for every MOIA ride. Before making a firm booking, you are shown which price reduction will apply with your Smart Saver deal

• After every ride, you also receive an invoice by email. This also shows the price reduction of your ride  
• Smart Saver can be combined with vouchers, if it is actively saved in the app before you book the ride.