This help article answers the following questions
- What is Smart Saver?
- How do I buy Smart Saver deals?
- How does the price reduction work?
- Smart Saver for Business and redeeming a Smart Saver code
What is Smart Saver?
- Smart Saver is a time-limited discount offer from MOIA
- IMPORTANT: Smart Saver can only be used for rides in the Hamburg service area
- The feature offers you the chance to receive a discount on every MOIA ride during the time period of the offer, depending on the Smart Saver product you purchase
- A Smart Saver product can be valid for different periods of time. Starting from the day after the booking
- The product purchased expires after the offered time period wil be over. It is not automatically extended. It is therefore not a continually extending subscription and you have the best possible flexibility
- You can only purchase one Smart Saver product per offer time period
- Currently we have Smart Saver 25 and Smart Saver 50 offers for you in our range
- With Smart Saver 25 (for 30, 90 or 180 days) you save 25% off every MOIA ride during the time period
- With Smart Saver 50 (for 30 days) the price of your MOIA ride is reduced by 50% during the time period
How do I buy Smart Saver deals?
- The booking takes place via the MOIA App and must be charged to the respective account holder via a payment method provided
- Third party bookings are unfortunately not possible
- In your personal account, you can find corresponding information about our features. Just tap on it
- You will then find an overview with all deals that you can book
- Choose the product that suits you best. The price will be shown to you transparently
- Confirm your selection
- After purchase, you will receive an invoice by email. (Check your spam folder, in case the invoice ends up there)
- In this rubric you will then find your active Smart Saver deal. The validity period is also shown here
How does the price reduction work?
- The price reduction takes place automatically for every MOIA ride. Before making a firm booking, you are shown which price reduction will apply with your Smart Saver deal
- After every ride, you also receive an invoice by email. This also shows the price reduction of your ride
- Smart Saver can be combined with vouchers, if it is actively saved in the app before you book the ride
Smart Saver for Business and redeeming a Smart Saver code
- As a business customer, the product Smart Saver for Business can be purchased
- Are you curious? Our business customer team will be happy to answer any questions you may have
- If your employer has purchased Smart Saver for Business, he will provide you with an activation link and a code to activate it manually. You can use either of the options to activate the Smart Saver
- Please, follow the instructions in order to activate your Smart Saver package
Activate Smart Saver via redeem code
- To redeem a code manually, go to the Smart Saver section from the app menu
- Click the blue link “You have a Smart Saver code?” or scroll to the bottom of the page, here you will find the option to redeem a code
- Tap on the "Enter code" field and enter the code you received from your employer
- After successful activation, you will see a success message and the activated Smart Saver package on your screen
- The package can be used immediately
Activate Smart Saver via link
- In addition to the code, you may have received an activation link from your employer. This makes activating the package even easier
- Open the activation link on a device that has the MOIA app installed
- When you click the link, the app will automatically open and you will be directed to the Smart Saver section in the app
- After successful activation, you will see a success message and the activated Smart Saver package on your screen
- The package can be used immediately
- If there are problems with the activation please reach out to your employer or to our customer service