Depending on the starting time you chose in the app, immediately, in 5 minutes or in 10 minutes we expect you to be ready to start your journey. The vehicle selected for your trip will pick you up at the time and at the MOIA stop displayed in your boarding pass. You can follow your vehicle's journey to your MOIA stop in realtime in the app.
Please note, that due to traffic or the pick-up of other customers with similar requests your MOIA can not always be exactly on point at your entry. But we always assure you to get to your destination within the time frame communicated in your boarding pass.
In case you can not make it to your entry point on time, we ask for your understanding that your MOIA can not wait for you because other customers would have delayed trips. But don't worry! If the driver does not meet you at the stop, your trip will be canceled free of charge.