- You will be informed about possible delays at any time in your trip overview
Before starting the journey
- The ETA (estimated time of arrival) is live updated, meaning it tracks the position of your MOIA at all times and recalculates the time shown for pick up every few seconds
- As this takes, among others, the current traffic situation into consideration, the time might change.If the vehicle arrives later than expected, the pickup time in your trip overview will be updated. It might be the case, that we pick you up a few minutes later than expected, however will still be able to make up some time during the ride and will still deliver you on time
- If that should not be the case, and your drop off is delayed, you will see a small red bubble indicating the delay in the trip overview next to your arrival time
During the trip
- During the ride, as we follow your vehicle's location at all times, we will also be able to calculate the time of your arrival in real-time. If we realize during the ride that there is a delay, e.g. because we got stuck in traffic, this will be indicated by a red bubble saying "Sorry we're late". The arrival time shown in your trip overview will already include the delay
