Depending on the starting time you chose, immediately, in 5 minutes or in 10 minutes we expect you to start your journey. The closest accessible vehicle will pick you up at a MOIA stop nearby. After booking the MOIA App will show you where and when you can enter our vehicle. You can follow your vehicles journey to your MOIA stop in realtime in our App.
Please note, that due to traffic your MOIA can not always be exactly on point at your entry. But we always assure you to get to your destination within the time communicated in your Boarding-Pass.
In case you can not make it to your entry point in time, we ask for your understanding that the MOIA can not wait, because this will have a negative effect on the waiting time of other customers. But be calm! If the driver does not meet you on the spot, the trip will be canceled free of charge.