In urgent cases, you can reach the fleet control center via the support button
- Got an urgent question or need support during your ride? Contact the fleet control center via the support button above your seat. You’ll recognize it by the phone icon
- Don’t be surprised if the fleet control center contacts you or the safety drivers during your ride. You’ll hear a voice through the vehicle’s speakers
- Please only use the support button when you really need it. Repeated unnecessary use may lead to exclusion from the test phase
In an emergency, the SOS/Stop button connects you to the fleet control center
- Next to the support button above your seat, you’ll also find a red emergency button: the SOS/Stop button
- Press it, and the vehicle immediately connects you with the fleet control center, who’ll take care of you right away. Your safety driver will help too
- Please only press the SOS/Stop button in a real emergency. Misuse may lead to exclusion from the test phase
Please don’t distract the safety drivers during your ride
- Please talk to the safety drivers as little as possible
- If you can, also avoid loud conversations or unnecessary noise
- This helps them stay fully focused on their task
- Don’t be surprised if you hear a signal tone or short announcements from the safety drivers. This is normal in the test phase