General conditions of the Friend bonus
General conditions of the Friend bonus
How does the Friend bonus work?
- The Friend bonus program allows you to invite friends, family, or acquaintances to join our ride-pooling service using your unique friend code
- For you both to get rewards, the person you invite must create a new account in the MOIA app, enter the friend code within 7 days before their first ride, and then take their first ride within 90 days
- After their first ride, you and your friend will receive a discount coupon which will reduce the price for your next rides
What rewards can I and my friend get?
- Rewards may include a 25% discount voucher for three rides, valid for 90 days, as outlined in our current offerings
- The specific rewards can vary and are subject to change
- Find more details in our Terms of Transportation
Invite your friends to MOIA
How do I invite a friend?
- To invite your friends, all you need to do is share your friend code with potential new users, which can be easily located within your app in the Friend bonus section on the menu
- Select Invite friends to send the friend code to your friend by using preferred messenger app or email
- Your friend needs to visit the website where they will find the instruction how to accept the friend bonus invite
- It is important that your friend will download the app, register, redeem the code within 7 days and take a first ride within 90 days
- After this, you and your friend can benefit from the friend bonus a - 25% coupon for the next three rides
Can I invite someone who already has a MOIA account?
- You can only invite new users who haven't previously registered with our service. Unfortunately, existing users are not eligible for the friend bonus
Can I invite someone from a different city?
- Yes, you can. However, our mobility service is only available for rides in Hamburg and Hannover
Is there a limit on the number of people I can invite?
- Generally, there may not be a strict limit on the number of invites you can make. However, check the program terms for any specific restrictions or changes that may apply.
Are there any restrictions on how often I can share my friend bonus link?
- While we encourage sharing, we ask that you promote your friend code responsibly and avoid engaging in any activities that could be considered spam or abuse
Can I track my progress and see how many invites I've made?
- You cannot track your invites progress within the app yet. Once your invitation was successful, the section will display the corresponding rewards you've earned and you may get a notification to redeem it
Got invited by a friend?
I got an invite from a friend. What do I have to do?
- Your friend’s link opens a website page that contains their personal friend code and instruction with steps which you need to take
- Download the app and register. Copy your friend code from the website
- Navigate to the Menu and select the Friend bonus section
- Select Redeem code. Here, you can enter the code shared by your friend. Please note that you can also retrieve the code by accessing the link provided in the message
- Book your first ride. You have 90 days to do that counting from the time you redeemed the code
What happens if I forget to redeem the code before my first ride?
- To qualify for rewards, it's crucial to enter the friend code within 7 days before your first ride. If you forget to do so, unfortunately, you and your friend may not be eligible for the rewards
Get your reward
How can I use the coupon?
- Within 24 hours after the first ride of the invited friend, the coupons will be displayed in menu > friend bonus section for both of you
- You will be informed by us via push message and e-mail that your voucher has been deposited automatically and ready for use
Can I combine the 3x25% coupon with other promotions or discounts?
- The possibility to combine the discount coupon with other promotions or discounts might vary
How will I know if the 3x25% coupon is applied to my ride?
- You can check the applied discounts in the trip information within the app
- You can read more about redeeming coupons in the Coupons section
Find more details under our Terms of Transportation.