Basically, promotional coupons that MOIA gives you are to be distinguished from coupons or credits that have been purchased. Currently, you can only purchase vouchers from MOIA as a business customer
A voucher entitles you to a fixed discount or a percentage discount, applied to the regular fare of one or more trips. There are coupons that can be redeemed by multiple users and individual vouchers that can only be redeemed by one user, or a specific user
How can I redeem a MOIA voucher?
Install the MOIA app on a mobile device
Create an account with your email address and cell number
When redeeming a voucher, the following conditions also apply:
The voucher is only valid within the respective service area and only during the specified operating hours (visible online on moia.io)
The voucher cannot be exchanged for cash
If the discount value of the voucher exceeds the fare for a journey, the remaining amount will be written off. To prevent this from happening, users have the option of deactivating vouchers in their account settings before booking a journey
If the voucher amount is less than the fare, the remaining amount will be taken using the payment method associated with the user account
The validity of the voucher can be seen on the voucher itself or in the MOIA app