As many people as possible should be able to use MOIA. This is a firm belief of ours. We therefore do all that we can to provide everyone with convenient access to our app and our vehicles.
Many things are already possible. To help you know whether and how you can use MOIA, we have put together a summary of the main points.
Please note that travelling with MOIA is possible as a rule if you are able to take your seat within the legally required boarding time of three minutes. You are welcome to receive help from a companion or assistant. Our drivers can also assist you so long as the safety of all passengers and road users is ensured. We will do our best to work together.
MOIA for people with hearing impairments and the deaf
You can see on the screen in the vehicle when we reach your drop-off point. Your initials will be displayed here together with the name of your stop. Feel free to let the driver know when boarding the MOIA vehicle if you need assistance.
MOIA for people with visually impairments and the blind
You can adjust the colour settings of our app using your smartphone settings. The magnifying glass can also help you to recognise words and buttons. We are working on further improvements.
If you need assistance with getting in and out of the vehicle, just let our driver know. If you have a more significant impairment, we recommend using MOIA with a companion or assistant. In this case, please book a journey for two people.
MOIA for people with walking aids and wheelchair users
It is possible to transport a folded walking frame or wheelchair in the boot or luggage compartment of a MOIA vehicle, subject to availability. MOIA vehicles have a spacious interior, but you need to step up about 50 cm from the road surface to get to your seat. A handle can help you with this.
If you need assistance with getting in and out of the vehicle, just say the word to our driver. If you require more support or if you have a more significant impairment, we recommend using MOIA with a companion or assistant. In this case, please book a journey for two people.
MOIA for people with learning difficulties and mental disabilities
In cooperation with the organisation Lebenshilfe e.V. in Hamburg, we have described our service in simple language. For the time being it is available in German only. Please find our more in the attachments below or give us a call.
If you have any questions or comments about how you are able to use our services, you are welcome to call us on +49(0)40 6991 9010. Lines are open from Monday to Saturday, from 8 a.m. to 9 p.m. You can also use the contact form to send a written enquiry.
We are working every day to improve our innovative concept for every kind of person. We will post any developments on this page for you to read.
To find out how children can use MOIA, read this article.