Have you noticed an account charge from us that you feel is too high or that should never have been taken in the first place?
Please carefully observe the following
Was the amount really debited or is it a reserved amount?
When verifying your means of payment, we may need to make a test charge of €1. We will cancel this charge immediately and you will not be left out of pocket. This enables us to prevent card misuse
Take another close look at your prior journeys – it could be that you can match the payment to a completed journey after all
And ask your family and friends. They often use the user’s account or means of payment and might just have forgotten to mention it
If you suspect that MOIA that we have wrongly charged an amount for your trip or someone has accessed, or is still accessing, your MOIA account without authorization, click here for more information and contact us as soon as possible