If you have lost or forgotten something on your trip in a MOIA in Hamburg and we find it, we will hand it over immediately to the local lost property office so that you can pick it up there as quickly as possible.
In Hanover we keep the forgotten items in our HUB-Office for four weeks until we hand it to the local lost property office. Please contact our customer service team if your have lost or forgotten something in Hannover.
In Hamburg we bring lost property to the public lost property office as quickly as possible and usually within one to two working days. Please contact our customer service team whether the lost property is still in one of our hubs or has already been taken to the lost property office.
If you find someone else’s lost property inside a vehicle, please hand it over to the MOIA driver.