- If you are encountering any problems signing in to MOIA, kindly go through this guide that highlights some of the possible reasons for unsuccessful sign in attempts and their corresponding solutions
Check internet connection
- A stable internet connection is essential for signing into the app. Ensure that you have a reliable internet connection on your device
Update the app
- You might be unable to sign in because you are using an old version of the app.
Ensure that you have the latest version installed on your device
Check operating system compatibility
- An incompatible operating system will prevent you from signing in. Make sure your device meets the minimum requirements for the MOIA app
Check the supported operating systems and their versions in MOIA’s description in this article
Unsupported country or phone number
- When using a phone number to sign in, please be aware that some countries may be unsupported
- If your country is not supported, you can use an alternative phone number
- If your country is supported, and you have not received the code yet, please contact our customer service for further assistance
- We apologise if none of the steps in this guide were able to assist you with signing in to MOIA. Please know that we are constantly working to improve our MOIA App
