What are MOIA stops?

This help article offers answers to the following questions

1. General information

2. How are the stops selected?

3. Where can I see my stops in detail?

4. Pilot project: We serve 29 HOCHBAHN bus stops since January

5. Advice from MOIA Customer Service
   
   

General information

• Due to german concession regulations we are only authorized to transport you from one virtual MOIA stop to another. Our drivers are not allowed to take you and other passengers directly to the exact adress
• After placing an order via the MOIA App, MOIA will be on its way to pick you up from one of our virtual stops
• Virtual means that the MOIA stop is only displayed in the app and you won't find a marker at the stop itself
• Our stops are spread throughout our business area and are not far away from your location
  
  

How are the stops selected?

• First, you enter your desired starting point and destination, the starting time and the number of passengers. Then, you can request the trip and will receive an offer from us
• The offer includes the pick up and drop off time, the price and the approximate walking time
• You will find a circle around your start and destination address. This shows you the radius in which your pick up and drop off stop will be located

• After your booking confirmation, your virtual stops are specified
• Determining them afterwards allows our algorithm to find the stops that fit best to your MOIA's ongoing tour. That way we take fewer detours, saving time and can bring even more passengers to their destination
• The stop selection is dynamic. This means that despite of the same start and destination entries, the virtual stop may change
• With our booking option MOIA Express we calculate other parameters. For a small extra fee, we ensure short walking distances and  always choose one of the closest stopping points and additionally you can see your stops before you book

Where can I see my stops in detail? 

• You can see the exact stops on the map and both the address and your walking distance in your trip overview
• Additionally, you can see your pick up point, and how long it will take you to walk there, on the map
• The dotted black line shows you where to go
• The golden point shows you your stop
• If you zoom out, you can also see your drop off point

Pilot project: MOIA will serve 29 HOCHBAHN bus stops as of January

• Since 01.01.2023 we are able to offer a number of innovations as part of our new concession.* This also affects our MOIA stops

• As an on-demand public transport operator, we are entitled to use the public transport infrastructure, such as bus lanes, to transport you even faster and more comfortable

• In cooperation with HOCHBAHN, our MOIAs drive to 29 HOCHBAHN bus stops as part of a pilot project

• Don't be surprised if your virtual MOIA stop is suddenly displayed at a bus stop in your app. You're in the right place

• We want to create stops at central traffic hubs and to further link the on-demand service and conventional public transport in such a way that you get a real added value

• The test run will be evaluated on an ongoing basis

• The following stops are being tested (in alphabetical order)
  
  

  • Alsterdorfer Damm direction east

  • Alter Berner Weg

  • Am hohen Hause

  • Am Pfeilshof

  • Dernauer Straße

  • Emmauskirche

  • Gilcherweg

  • Grootkoppelweg

  • Gustav- Adolf- Straße

  • Hafencity Universität direction east

  • Helvetierweg

  • Iversstraße

  • Johannes-Brahms-Platz direction north (line 112)

  • Kielmannseggstraße

  • Krähenweg

  • Langobardenweg

  • Luetkensallee

  • Marner Straße

  • Mellande

  • Moorrand

  • Museum für Hamb. Geschichte direction south

  • Niedergeorgswerder Deich (south) direction south

  • Ölmühlenweg (north)

  • Osakaallee direction south

  • Querkamp direction Westen (will not be served by the HOCHBAHN for the time being due to a re-routing)

  • Saseler Bogen

  • Stadtpark (Planetarium) direction north

  • Stübenhofer Weg direction south

  • Vogelhüttendeich direction south  

Advice from MOIA Customer Service

• You prefer to navigate with Google or Apple? By clicking on the pedestrian icon you will navigated directly to your stop via one of the providers
  

*Expanding our service and dovetailing our tariffs is made possible in part by the funding guidelines "Model Projects to Strengthen Public Transport" set out by the Federal Ministry of Digital Affairs and Transport, for which MOIA was selected together with the Free and Hanseatic City Authority for Transport and Mobility Change.