If you have a question that cannot be answered in our help center or if you want to give us feedback on our service - MOIA is at your side, personally and competent.
Our customer service can be reached at any time by writing a message via the contact form.
If you would like to speak with us personally you can reach our English speaking agents from Monday to Friday from 9am to 6pm by phone on 040 / 699 19 010. On holidays you reach us additonally from 10am to 09pm by phone. If talking to German speaking agents is an alternative for you, please have a look here for service hours of MOIA's German hotline.
Outside our service hours you have the opportunity to leave us a message on the mailbox. We will get back to you as soon as possible.
You can find the operating times of our MOIA's in the section "MOIA in your City".