- We have built up a fleet control center for our autonomous service
- The employees are responsible for monitoring the autonomous MOIAs and ensure safe care for you and the safety drivers
- The fleet control center carries out a cabin safety check every time the vehicle arrives at and departs from a stop. This ensures that all procedures are carried out correctly when boarding and alighting. The employees at our fleet control center are connected to the vehicle via a camera and can therefore see the most important areas inside the vehicle
- In addition, the fleet control center can also track important vehicle data in real time, including
- current speed
- seat occupancy and seat belt status
- temperature
- door status
- range etc...
- Only when all conditions for a safe journey are ensured, the fleet control center will approve the arrival and departure and the vehicle continues to drive autonomously
- This enables us to provide you with the best possible driving experience
What do I do if I have questions during the ride?
- If you need assistance while driving, you have the option of contacting our fleet control center
- This can be done via a support button in the vehicle. It is located on the ceiling of the vehicle, marked in red. There is a receiver symbol on the button
- If you have general questions about MOIA, the app, the booking process or suggestions for improvement, please submit your request in writing to customer service
- We collect your feedback on each test ride after the trip has been completed. The feedback is regularly evaluated for service improvements
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Please note that frequent misuse of the support button can lead to exclusion from the test phase
What do I do if an emergency occurs while driving?
- In addition to the support button, there is also a red emergency button on the ceiling of the vehicle. The words SOS and STOP are visible on the button
- When the emergency button is pressed, a call and a camera/video connection are immediately established with an employee from the fleet control center
- Immediate measures are taken to ensure your safety and well-being
- Please note that a single misuse of the emergency button can lead to direct exclusion from the test phase
Funded by the Federal Ministry of Transport (BMV) as part of the “Autonomous and connected driving in public transport” funding guideline (ALIKE)